AI Agents in Customer Service: From Activation to Adoption

Put AI agents to work across your Dynamics 365 customer service operations.

Microsoft’s first-party AI agents are changing what’s possible for customer service teams. But getting value from them requires more than simply turning on a new feature.

Join us for a closer look at how AI agents work within Dynamics 365 Customer Service and Contact Center, what it takes to activate them and how to establish the right governance and cost controls from the start.

Interested attendees will have the opportunity to participate in a complimentary AI agent enablement workshop following the webinar to evaluate readiness and build a practical deployment plan.

Learning Objectives:

• Identify where AI agents can add value across customer service
• Prepare your Dynamics 365 environment for activation
• Address governance and cost considerations before deployment
• Explore AI-powered customer service workflows and use cases

Speakers

• Alex Fredrickson, Dynamics 365 CE Leader, Armanino Advisory LLC
• Chelsea Henkel, Dynamics 365 CE Solution Architect, Armanino Advisory LLC
• Michael Pacifico, Director of AI & Automation, Armanino Advisory LLC