Angels of Care accountants can now manage reporting in one place, reducing the need to assemble information manually outside the ERP system.
Angels of Care is a pediatric home healthcare provider serving medically fragile children and young adults across the U.S.
A major acquisition created new reporting requirements, while limited internal ERP expertise and inconsistent support made it difficult to fully use Microsoft Dynamics 365 Business Central.
Armanino implemented multi-entity management in Business Central and established an ongoing managed services relationship to support reporting needs and future growth.
Accounting staff now manage entity-level and consolidated reporting inside Business Central and can onboard new entities without rebuilding reporting processes.
Since its founding in 2000, Angels of Care has grown from a regional pediatric home healthcare provider into a multi-state organization serving medically fragile children and young adults. The clinician-owned organization operates more than 60 locations across 11 states, with more than 10,000 professionals supporting over 7,000 patients.
The growth brought new operational demands. After completing a significant acquisition shortly after Mack Martinez joined as VP of accounting and corporate controller in 2025, the company needed a better way to report financial information across entities while maintaining consolidated reporting.
"We needed the ability to easily report financial information separately between the existing Angels of Care operations versus what we were tacking on through this acquisition,” Martinez said.
The company already used Microsoft Dynamics 365 Business Central as its enterprise resource planning (ERP) platform, but its reporting structure needed to support both entity-level and consolidated financial reporting.
The acquisition created an immediate financial reporting challenge, but Martinez saw a larger opportunity. Angels of Care needed a structure that could support future acquisitions without requiring the accounting team to rebuild reporting processes each time the company expanded.
As Martinez evaluated options inside Business Central, he realized the need extended beyond a software enhancement. The company had been trying various internal and external solutions unsuccessfully and Martinez wanted deeper Business Central expertise and more responsive support.
After speaking with trusted contacts, Martinez was introduced to Armanino and chose to work with the business application consulting team behind Business Central based on confidence that the team could support both the immediate project and future growth.
“Instead of trying to find a way to piece it together for a one-time fix, we decided to make the investment in an upgrade,” Martinez explained. “As we continue to grow as a company, Armanino’s business application consulting team has set us up with this capability to help us be successful.”
The engagement began with the implementation of Binary Stream’s multi-entity management (MEM) within Business Central. As an independent software vendor (ISV) solution built specifically for the Microsoft ecosystem, MEM extends Business Central capabilities while remaining part of a single ERP environment.
"Getting MEM running pretty quickly — within probably two or three weeks — was really helpful," Martinez said.
To minimize disruption, Armanino worked outside of Angels of Care’s normal operating hours. The implementation was completed without interrupting day-to-day operations.
The most immediate benefit was a simpler way to manage reporting across entities. The accounting team can now report separately or in a consolidated view directly within Business Central, reducing the need to assemble information manually outside the system.
"It's definitely saved time for me and my team to be able to use the system to do it rather than having to do a bunch of Excel jockeying to get there," Martinez said.
Angels of Care now has a reporting structure that can support additional entities as the business grows. The team has already added two more entities on its own and can report separately or in a consolidated view as needed.
While the multi-entity implementation addressed an immediate reporting need, Angels of Care continued working with Armanino to support ongoing use of Business Central and identify additional ways to improve reporting and accounting processes.
"We don't have great knowledge of the inner workings of the system on the team here," he said. "The timeliness and availability to assist us with questions that may come up and the expertise that Armanino brings whenever we do have questions is key."
The relationship has expanded beyond support requests to include quarterly planning sessions focused on upcoming priorities, new Business Central capabilities and opportunities to improve accounting processes.
For Angels of Care, that means the accounting team can stay focused on business priorities without needing deep internal Business Central expertise.
Future projects include improvements to journal entry workflows, reporting structures and other accounting processes.
When growth introduces new reporting requirements, the right ERP support can help you spend less time managing workarounds and more time planning ahead. Learn how our Microsoft Dynamics 365 Business Central experts can help you improve visibility, strengthen reporting and prepare for future expansion.
Get a complimentary consultation with our Microsoft ERP experts to see how Business Central can simplify your operations, boost efficiency and drive growth.
