Customer Relationship Management (CRM) Solutions & Services

If you’re looking at a new CRM implementation, or considering replacing single or multiple systems, we can implement CRM software that optimizes your business processes and supports:

• Marketing Automation: Look for a system that delivers automated email tracking, web intelligence, lead scoring, marketing analytics and customizable workflows that can help sales teams maximize opportunities.
• Forecasting: Seek out a solution that can provide detailed, global information that tracks orders (plan to actual) over time against trade agreement commit­ments to improve coordination among your sales, financial and manufactur­ing groups, as well as partners.
• Sales Opportunity Management: Your CRM system needs to provide a central­ized system to track sales opportuni­ties and communications with custom­ers and prospects.
• Partner and Customer Portals: A self-service portal improves the customer experience, reduces costs and adds value for your business partners.
• Warranty Management and Cus­tomer Service: Your CRM should include warranty/maintenance con­tract management, software licensing management and customer service capabilities.
• Workflow Automation: To improve productivity and ensure compliance with corporate policies, choose a CRM system with integrated workflow capabilities that allow you to automate routine tasks and escalate activities based on other events.
• Organizational and Territory Man­agement: Look for a CRM system that lets your company set up territories and teams, then manage and opti­mize them for greater organizational efficiency.
• Mobility: Choose a CRM that makes your sales force more productive by giving them real-time access to customer, sales, support and product information inside and outside the of­fice on the device of their choosing.